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Car engines are designed to operate around 210 degrees Fahrenheit (99 degrees Celsius) and require a fully functioning cooling system to prevent the engine from overheating. Your first indication of overheating may be steam coming from underneath your car’s hood, your car’s temperature gauge going to “H” or the heat light illuminating on your car’s dash. Those indicators may mean expensive damage has occurred, or is about to. How Coolant Works Engine coolant is a 50-50 mix of water and liquid antifreeze – meant to keep the coolant from freezing in bitter cold. It’s pumped throughout the hot engine first and then through the radiator, where fresh air cools it down. That allows the coolant to draw heat from the engine again on its next lap around the system. The cooling system is a closed loop that operates under pressure, and any leaks or pressure loss can lead to trouble – and too much heat. Overheating will usually trigger a dashboard warning light and, on vehicles that have a temperature gauge, send the needle into the danger zone, indicated by the color red and an “H” for Hot. If that happens, or steam is coming from under the hood, pull off the road as soon as it’s safe to do so and investigate. Easily Keep Track of Your Maintenance With the Carfax Car Care app Why Is My Car Overheating? There are several reasons that your car may overheat: Low coolant level: If you haven’t checked the level in the overflow tank for a long time, maybe there isn’t enough coolant to keep the engine at the right temperature. Adding coolant could solve the problem, but you need to search for leaks or other problems. Coolant leak: It may be dripping out of the radiator, a hose, the coolant overflow tank, the heater core, engine block or a cylinder head gasket. A leak is usually obvious to detect because you’ll see coolant on the ground where the car was parked, or on the engine. Leaks can’t fix themselves, so repairs or new parts will be necessary, and soon. A defective or loose radiator cap: Without a tightly closed cap, the cooling system won’t stay pressurized; that will lower the boiling point of the coolant and can cause overheating. Before replacing a radiator cap, have it tested to see if it can still hold pressure. Broken water pump or belt: The water pump, which circulates coolant, may have failed, or the belt that drives the pump may have broken or become loose. A broken pump often results in a leak or seepage. Bad thermostat: Coolant may not be circulating through the radiator and engine because the thermostat is stuck in the “closed” position. Engine fan not working: When you’re moving fast on the highway, the airflow is usually enough to cool your radiator. However, when you’re not moving as quickly and it’s hot outside (such as in stop-go driving on a hot day), you need the engine fan to draw outside air through the radiator. Possible causes of a broken engine fan include a defective motor or switch. On older vehicles that have a belt-driven fan, the belt might be broken. Clogged radiator: Dirt, debris or corrosion from old coolant may be restricting the coolant Clogged radiators usually can be cleaned, but excessive corrosion may mean you will need a new radiator. Clogged exhaust system: The catalytic converter or another part may have become blocked or restricted, so exhaust gas can’t escape like it’s supposed to. Overloading the cooling system: Carrying or towing too much weight can overheat the engine. (Think hitching an 8,000-pound trailer to a vehicle designed to tow 5,000 pounds.) Towing too much weight will also overheat the transmission and place excessive burden on the brakes. About the Author: Rick Popely When I began covering the auto industry you could still buy cars with carburetors, and SUVs accounted for less than 5% of the new-vehicle market. Along the way I served as automotive editor of Consumer Guide for more than 15 years, as an auto writer for the Chicago Tribune for eight years and as a freelance writer for several more, contributing to newspapers, Reuters, Automotive News, Cars.com and others. I have an on-again-off-again interest in racing that during an “on” period led to an opportunity to write a history of the Indianapolis 500. If it’s warm enough in the Chicago area, I’m probably playing golf in my free time or watching White Sox games. Attributed to Rick Popely written on the Carfax blog on January 24, 2020 - 04:03PM at Car Owning & Maintenance Advice

We first opened our doors to Alabama car shoppers in 1991, and since that first day, we have worked to build a legacy of first-rate service. Some of the awards we have been proud to receive include the Small Business of the Year Award for 2018 and the Ford President's Award for 2008, 2016, 2017, and 2018. We were also named a CarGurus Top Rated Dealer for 2016, 2017, 2018, 2019, and 2020 making us a “Gold Dealer”, we have been named #1 for customer satisfaction out of a group of 1,900 Select Ford dealers nationwide, and most recently reputation.com rated us as the #1 Ford Dealer of any size and the #2 Auto Dealer in the entire country for customer satisfaction. Supporting our community is another of our foundational principles, which is why we work with numerous local charitable organizations. Groups that we've offered our support to include the Big Oak Boys Ranch, the Guntersville Rescue Squad, the Main Street Music Festival, Bringing Up Down Syndrome (B.U.D.S.), and Shepherd's Cove Hospice. Our dealership is also honored to have worked with area schools such as the Marshall Christian Academy, Arab High School, Boaz High School, Albertville High School, Sardis High School, Douglas High School, Crossville High School, Geraldine High School, DAR High School, and Asbury High School. We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our car line, including the Ford Fusion and the world famous Mustang, plus a SUV/Crossover or van to fit every need, including the Escape, Edge, Transit Connect, Transit, Explorer, Expedition, and the all new, all electric Mach-E. We also have many used and certified pre-owned vehicles to meet every budget. Owners appreciate working with the factory-trained, certified expert technicians in our friendly, fast and reliable full service garage for all of their maintenance and repair needs, including oil changes, tire rotations, new and replacement tire sales (we offer 13 major tire brands including Goodyear, Continental Tire and Michelin), brake service, batteries, tune ups, radiator, engine and electrical repairs and of course, any warranty work you may need. Founding Year: 1991 Awards: #1 Ford Dealership in the Country for customer reputation score per Reputation.com, #2 Automotive Dealership (all brands) in the Country for customer reputation score per Reputation.com, 2008, 2016, 2017, and 2018 Ford President's Award winner, #1 Rated Ford Select Dealer Nationally, 2018 Small Business of the Year, 2016, 2017, 2018, 2019, and 2020 CarGurus Top Rated Dealer receiving a Gold Award Products: New Ford vehicles, Certified pre-owned vehicles, Pre-owned vehicles of other brands, Ford certified service, Ford vehicle parts, Ford vehicle accessories, Oil changes for various brand vehicles, Tires for various vehicles, Ford car rental At Gilbert & Baugh Ford in Albertville, Alabama Fords REALLY do cost less. Come see the difference.   #ford #fordmotorcompany #fordmotors #forddealer #forddealers #forddealership #cardealer #cardealers #cardealership #cardealerships #dealer #dealership #auto #automobile #automobiles #truck #suv #car #ev #electricvehicle #electricsuv #carbuying #salesevent #al #alabama #albertville #fordvehicle #fordvehicles #fordtruck #fordtrucks #fordsuv #fordsuvs #fordcar #fordcars #fordmustang #fordmache #fordmach #fordelectricvehicle #fordelectricvehicles #fordev #certified #preownedvehicle #preownedvehicles #savings #deal #certifiedvehicle #certifiedvehicles #usedcar #usedcars #buyacar #buyatruck #buyasuv #bestford #besttruck #bestcar #bestsuv #bestford #toprated

Thank you for all you do. Front-line and essential workers can get The Works ®, courtesy of FordPass Rewards ™. The Works * includes a Synthetic Blend Oil Change, Tire Rotation, Vehicle Checkup and more, at participating dealerships and Quick Lane ® Tire & Auto Center locations. You must be a current or new FordPass Rewards member to get this offer. ** Not a member? Join now › Schedule now Schedule and complete The Works by June 30 and it’s on us. 1. Verify Make sure your job qualifies from the categories listed below. 2. Schedule your service Be sure to bring proof of employment with you (name tag, badge/ID, business card, pay stub with your name and company name/address, or the government letter stating your essential worker status). Check with your dealer about potential service hour changes and pickup and delivery options. Schedule service † Claim by June 30 Not ready for an oil change? Claim The Works to use at a later date, on us. 1. Verify Make sure your job qualifies from the categories listed below. 2. Scan proof of employment These include a name tag, badge/ID, business card, pay stub with your name and company name/address, or the government letter stating your essential worker status. 3. Email by June 30 FPR@Ford.com Include your name, email address tied to your FordPass account, zip code and scanned document. Place “ESSENTIAL WORKER” in the subject line. We will verify your claim and email you when the Points have been added to your account (within two weeks). Then simply schedule an oil change with a participating dealership when you’re ready. Ford collects proof of essential worker status for determining eligibility and business operation purposes. Please mask any sensitive data. For more information about our Privacy Policy, including any state specific notice and rights such as “Do Not Sell My Information” where applicable, visit Ford.com. Qualifying job categories: Healthcare Including patient care, public health, medical equipment and supplies workers; hospital and lab employees; and researchers, caregivers and therapists. First Responders Police officers, firefighters, paramedics, EMTs and employees/team members of the systems that support them. Food and Agriculture Employees at grocery and convenience stores, restaurants, and food processing and warehouses, as well as food service and food manufacturing workers and farmers. Energy Those in the maintenance and distribution of electricity, petroleum, and natural or propane gas. Water and Sanitation All employees needed to manage and maintain drinking water as well as drainage infrastructure. Transportation and Logistics Those supporting transportation, including dispatchers, drivers, and maintenance and repair technicians. Also includes postal and delivery workers. Public Workers All who support the operation and maintenance of essential public works facilities (roads, bridges, traffic signals and systems infrastructure). Manufacturing All employees responsible for producing materials and products required for medical supply chains and transportation. Communications/IT Those involved in the installation, distribution and maintenance of communication infrastructures, and IT employees who operate and support command centers. Government Operations Critical government workers, as defined by the employer, including elections personnel, building employees, security employees, trade officials, weather forecasters, customs workers and educators. Financial Services All employees needed to administer and maintain systems for processing financial transactions and services at banking and lending institutions. Hazardous Materials Employees at nuclear facilities who manage medical waste and waste from pharmaceuticals, laboratories processing test kits, and medical material production. Also, those responsible for the cleanup of waste and the maintenance of digital systems infrastructure supporting hazardous materials management operations. Defense Those who support, manage and maintain the essential services required to meet national security commitments to the federal government and the U.S. military. Chemical Management All employees who support chemical and industrial gas supply chains at manufacturing plants, labs and distribution facilities producing hand sanitizers, food/food additives, pharmaceuticals and paper products. ©2020 Ford Motor Company Privacy Policy Your California Privacy Rights *Up to six quarts of Motorcraft ® oil and Motorcraft oil filter. Motorcraft ® is a registered trademark of Ford Motor Company. See participating U.S. dealership for exclusions and details. **Must be enrolled in FordPass Rewards. Member must complete The Works or claim offer through a participating dealership or the Rewards Center by 6/30/2020. Offer is exclusively for members employed as essential workers. Contact the Rewards Center or your dealer to determine eligibility. Proof of employment must be provided when claiming offer. Offer is nontransferable and may only be used once. 11,000 (gas) and 20,000 (diesel) FordPass Rewards Points will be deposited into member account to cover the cost of The Works. Ford Motor Company reserves the right to modify the terms of this offer at any time. For additional program information, please visit FordPassRewards.com or contact the Rewards Center at 833-385-0516. See a participating U.S. dealership for details. †Available at participating dealerships. Quick Lane is a registered trademark of Ford Motor Company.

Motorcraft® Complete Brake Service, $179.95 or less* This Special Includes: Brake pads or shoes Machining rotors or drums Labor included Your vehicle's brakes When you press your brake pedal, a complex system goes into motion to help keep you and your passengers safe. That's why it's so important to have highly skilled technicians service your brakes. At Gilbert & Baugh Ford, Inc., we have the right parts, tools and certified-trained technicians to take care of your every need.   Find all of our Service Specials HERE How can I tell if my brakes need servicing? The brake system is one of the most important safety mechanisms in your vehicle. It is necessary to have it inspected regularly - a minimum of every six months or roughly every 6,000 miles - to ensure proper performance. Here are some common signs that your brake system needs servicing: Brakes feel spongy or hard to press down Squealing or grinding noises Your car pulls to one side Your steering wheel or brake pedal shakes when applying the brake Your Anti-Lock Brake System (ABS) warning lights come on Why should I choose Gilbert & Baugh Ford, Inc. for brake repair? Our factory-trained technicians offer a comprehensive brake inspection including: Checking for even wear and measuring brake pad/shoe thickness Ensuring brake lines and master and wheel cylinders aren't leaking Checking rotors for hot spots and run-outs Inspecting calipers for wear, fluid leaks and movement Checking anti-lock brake sensors Testing hardware and making necessary adjustments Checking brake fluid condition and levels Other benefits of Gilbert & Baugh Ford, Inc. brake services include: Original equipment manufacturer (OEM) parts Full-service maintenance and repair facility Parts and labor warranties Clean, comfortable waiting areas with free Wi-Fi Shuttle service to and from your home Friendly and knowledgeable staff At Gilbert & Baugh Ford in Albertville, Alabama Fords REALLY do cost less. Come see the difference. *Per-axle price on most vehicles. Exclusions apply. Taxes extra. Motorcraft ® is a registered trademark of Ford Motor Company. See Service Advisor for details. Expires 6/30/20.

From the desk of Randy Baugh First, I pray for understanding from our loyal customers that today I have made the difficult decision to temporarily close our dealership effective immediately. In light of the continued spread of the Coronavirus (Covid-19), I believe it is my civic and moral duty to put the lives of our employees here at Gilbert & Baugh Ford, their families, and our community first. This decision is not an easy one and comes after much prayer. It is made understanding that Gilbert & Baugh Ford has the opportunity to remain fully open as we are considered to be “Essential”. However, I believe that there are things that are MUCH more important, like the safety of everyone in our dealership family and our community. We are committed to our customers that if something were to happen and you needed us in an EMERGENCY situation, we will do our best to find a way to help you. We can be reached at (256) 891-3000 or (256) 738-1030. I ask that you join me in praying for our community, our local businesses, essential workers, our state, our country, and those struggling worldwide. Though none of us can predict what is still to come, we are committed to retaining all of our employees. Please help us in slowing the spread. Take care of yourselves and your family. I look forward to seeing you again as soon as this is over.   Thank you and God bless, Randy Baugh Owner External Press Release GBF Coronavirus Closure

While we have watched many in our industry scramble to figure out how to process vehicle deals online, Gilbert & Baugh Ford has been prepared to handle help you in your online car buying journey for over a year. Why not buy from a dealer you can trust? gilbertbaughford.com At Gilbert & Baugh Ford in Albertville, Alabama Fords REALLY do cost less. Come see the difference. #ford #fordmotorcompany #fordmotors #forddealer #forddealers #forddealership #cardealer #cardealers #cardealership #cardealerships #dealer #dealership #auto #automobile #automobiles #truck #suv #car #ev #electricvehicle #electricsuv #carbuying #salesevent #al #alabama #albertville #fordvehicle #fordvehicles #fordtruck #fordtrucks #fordsuv #fordsuvs #fordcar #fordcars #fordmustang #fordmache #fordmach #fordelectricvehicle #fordelectricvehicles #fordev #certified #preownedvehicle #preownedvehicles #savings #deal #certifiedvehicle #certifiedvehicles #usedcar #usedcars #buyacar #buyatruck #buyasuv #bestford #besttruck #bestcar #bestsuv #bestford #toprated

We at Gilbert & Baugh Ford are committed to the safety of our customers and our community. We will go above and beyond to ensure you have a great and safe experience shopping for vehicles with our dealership. Start your shopping today at gilbertbaughford.com At Gilbert & Baugh Ford in Albertville, Alabama Fords REALLY do cost less. Come see the difference. #ford #fordmotorcompany #fordmotors #forddealer #forddealers #forddealership #cardealer #cardealers #cardealership #cardealerships #dealer #dealership #auto #automobile #automobiles #truck #suv #car #ev #electricvehicle #electricsuv #carbuying #salesevent #al #alabama #albertville #fordvehicle #fordvehicles #fordtruck #fordtrucks #fordsuv #fordsuvs #fordcar #fordcars #fordmustang #fordmache #fordmach #fordelectricvehicle #fordelectricvehicles #fordev #certified #preownedvehicle #preownedvehicles #savings #deal #certifiedvehicle #certifiedvehicles #usedcar #usedcars #buyacar #buyatruck #buyasuv #bestford #besttruck #bestcar #bestsuv #bestford #toprated

We care about our customers and their safety. That is why we have taken measures to ensure we are doing everything we can to ensure that you stay safe while doing business with us. We will pick up your vehicle, leave you a sanitized loaner vehicle while we service yours, and deliver yours back to you sanitized once we have completed the required service at our dealership. Call us at (256) 891-3000 or use our website gilbertbaughford.com to schedule your service today. At Gilbert & Baugh Ford in Albertville, Alabama Fords REALLY do cost less. Come see the difference. #ford #fordmotorcompany #fordmotors #forddealer #forddealers #forddealership #cardealer #cardealers #cardealership #cardealerships #dealer #dealership #auto #automobile #automobiles #truck #suv #car #ev #electricvehicle #electricsuv #carbuying #salesevent #al #alabama #albertville #fordvehicle #fordvehicles #fordtruck #fordtrucks #fordsuv #fordsuvs #fordcar #fordcars #fordmustang #fordmache #fordmach #fordelectricvehicle #fordelectricvehicles #fordev #certified #preownedvehicle #preownedvehicles #savings #deal #certifiedvehicle #certifiedvehicles #usedcar #usedcars #buyacar #buyatruck #buyasuv #bestford #besttruck #bestcar #bestsuv #bestford #toprated

Ford focusing on health, peace of mind of customers during developing outbreak of new coronavirus, or COVID-19 Ford Credit is encouraging customers in the U.S. impacted by COVID-19 to contact the company to discuss potential delay of payments to provide relief. Additionally, Ford Credit is offering a program giving customers who buy new vehicles the option to delay their first payment for 90 days. The Ford Motor Company Fund, Ford’s philanthropic arm, is immediately directing more than $500,000 to nonprofit groups in southeast Michigan and will support delivery of food to senior citizens and to thousands of children who do not have access to school meals Ford Credit is launching an ad campaign starting today to raise awareness of its assistance programs. DEARBORN, Mich., March 16, 2020 – Building on years of helping communities during times of need, Ford is working to help customers affected by the developing coronavirus outbreak. “Ford is committed to lending a hand to the people who rely on us,” said Mark LaNeve, vice president, U.S. marketing, sales and service. “The peace of mind of our Ford and Lincoln customers is our top priority as we work through the developments of this outbreak.” Ford Credit has long helped customers impacted by local and federal disasters. Now, existing Ford Credit customers in the U.S. affected by COVID-19 who purchased or are leasing vehicles are encouraged to contact Ford Credit to discuss options if they are having payment difficulty. For example, they may be able to change a payment due date or delay a payment. Customers are encouraged to access their Account Manager profile either online at accountmanager.ford.com or through the FordPass app; visit http://www.fordcreditsupport.com/ or call a special hotline – 1-800-723-4016 – to discuss options. In addition, Ford Credit is offering a program giving customers who buy new vehicles the option to delay their first payment for 90 days. Ford Credit will launch an ad campaign beginning today to raise awareness of the new program. “We want to make sure that anyone who needs assistance knows it’s available,” said Marion Harris, chief executive officer, Ford Motor Credit Company. In addition, the Ford Motor Company Fund, Ford’s philanthropic arm, is providing assistance to nonprofit organizations meeting critical community needs. As an initial step, Ford Fund is directing more than $500,000 to help nonprofit groups in southeast Michigan and will support delivery of food to senior citizens and to thousands of children who do not have access to school meals while schools are not in session. The two Ford Resource and Engagement Centers in Detroit are serving as drive-up food pantry distribution centers. Ford Fund also is supporting Detroit-area nonprofits that provide shelter to families and other at-risk people. In addition, Ford Fund is exploring how employee volunteers can assist nonprofits that are short-staffed. In other parts of the U.S., Ford Fund is redirecting funds to support food programs for children no longer in school. It also is launching an emergency aid program with the UNCF (United Negro College Fund) to help students with financial difficulties at historically black colleges and universities get home following the sudden closure of some of these institutions. “We are immediately targeting resources to ensure that the most vulnerable people are being cared for during this unprecedented situation,” said Mary Culler, president, Ford Motor Company Fund. “We appreciate all that our nonprofit partners are doing and will continue to work with them to address critical needs in our communities as the situation evolves.” About Ford Motor Company Ford Motor Company is a global company based in Dearborn, Michigan. The company designs, manufactures, markets and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln luxury vehicles, provides financial services through Ford Motor Credit Company and is pursuing leadership positions in electrification, autonomous vehicles and mobility solutions. Ford employs approximately 190,000 people worldwide. For more information regarding Ford, its products and Ford Motor Credit Company, please visit corporate.ford.com.

At this time when the news is dominated by Coronavirus (COVID-19), we wanted to personally reach out and let you know that we are vigilantly implementing enhanced protocols to ensure your safety when visiting our businesses. Every day, we closely monitor and analyze developments and statements from local, national and international health agencies, and we are taking actions to comply with their directives which are based on facts and medical science. There is nothing more important to us than making sure we manage this situation as effectively as possible, so you continue to feel confident visiting our business. Our senior management team meets daily and will continue to make decisions on how we can further improve our programs and actions to help protect guests and employees. The health authorities tell us that, to prevent the spread of Coronavirus, we must: wash hands frequently, heighten cleaning practices, avoid contact with sick people and stay away from work when ill. All our actions are focused in these areas. Here’s where we are at this time: We have implemented several new policies and procedures across our dealership, which will follow recommendations from the U.S. Centers for Disease Control and Prevention ( CDC), the World Health Organization ( WHO), and the Alabama Department of Health ( ADPH). We are in constant communication with our employees to reinforce our sanitization safety procedures. In addition, we are sanitizing high-traffic public areas at an increased frequency. We have provided additional literature and are providing additional hand sanitizer dispensers to employees. For guests, we are providing more hand sanitizer dispensers across our businesses in high visibility and high traffic areas. We are also increasing our reserves of hand sanitizers for use by our guests and employees over an extended period. We have bought more cleaning and disinfectant supplies to utilize throughout this health concern. We are increasing the frequency of cleaning high-touch surfaces in public areas. We are reinforcing training procedures to ensure cleaning processes are implemented properly by our employees. While we have had no employees infected by the Coronavirus at this time, we have instituted a policy that if an employee appears to be suffering from flu-like symptoms, they will be asked to promptly seek medical attention and to remain at home until they are free of symptoms. Their area will then be quarantined until properly cleaned so that we can ensure the safety of all of our guests and staff. We are encouraging guests who are ill to seek medical attention and to avoid public exposure as much as possible. Please avoid our businesses if you are experiencing flu-like symptoms and call to cancel any existing appointments. We will be happy to reschedule for a future date. Additional measures we have implemented to assist our Service, Parts, and Rental customers: Out of an abundance of caution, our Ford Service, Parts, and Rental customers will find that we as a dealership have instituted a disinfection process that enhances our standard pickup and delivery service for all vehicles involved. These additional steps will create a singular and safer experience for both our clients and our dealership employees. These new steps are intended to build trust that we as a dealership are doing everything possible to provide the best service in all situations. At high level, we have implemented the following disinfecting process which include: Using recommended disinfecting wipes to clean high-touch driver areas of both the loaner and client vehicles. Our staff will be wearing new/fresh form fitting nitrile or latex gloves when driving and delivering vehicles. We have asked staff to avoid shaking hands and other physical contact during pickup and delivery with a client. We will deliver loaner and client vehicle key fobs in an envelope after disinfecting the key fob with a disinfectant wipe. We will be placing a leave behind note on the passenger seat in both the loaner and the client’s vehicle upon re-delivery stating what actions we have taken to ensure both our client’s and our staff’s safety. Our Service customers will have curbside service and a guaranteed loaner vehicle that has been sanitized available to them simply by calling us at (256) 891-3000 and setting an appointment time for drop-off. If curbside service isn’t an option, then call us and we may arrange to pick up your vehicle from your home or workplace so that we may perform service on your vehicle. If we do so, we will provide you with a sanitized loaner vehicle to utilize while service is being performed at our dealership. Whether a customer has been a client of our Service department previously or not, we will work with you to ensure that you can have the services you require completed. We will work with anyone driving any vehicle so long as it is not considered a “luxury brand” vehicle (i.e. BMW, Mercedes, etc.). For those vehicles we recommend that you contact an OEM dealership. We are continuously reevaluating the public health situation and will be adapting these processes as advised by public health authorities. Additional measures we have implemented to ensure the safety of our Sales customers: We offer at home test drives. These can be taken advantage of in one of two ways; 1) a client can request that we deliver a sanitized vehicle of their choosing to their home or place of work so that they may test drive the vehicle firsthand while limiting their exposure to others or 2) our Sales staff has been trained on methods of offering virtual test drives to our clients where they will utilize video chat methods to demonstrate the vehicle of choice to our prospective clients. During a virtual test drive a sales team member will show the interior and exterior of the vehicle and they will demonstrate functionality of the vehicle as desired by the client. We encourage customers to utilize our virtual showroom at gilbertbaughford.com to find and narrow their vehicle interests down to a specific unit. We have implemented tools to assist customers in working their entire deal online which includes getting bank approval, choosing extended warranties, GAP insurances, and other vehicle care products. If a customer utilizes our online deal structuring methods, once they have selected their vehicle of choice, we will arrange for vehicle delivery of a sanitized vehicle to a place of the client’s choosing where they can inspect the vehicle, do a final test drive if necessary, and complete the remaining paperwork with the delivery driver. Our sales team has been trained to assist customers as they are working through their deal online and are readied to answer any questions a prospective client has remotely. Our dealership offers a chat service on our website where shoppers can get some questions answered by our chat attendants. Our sales staff oversees the chat attendants and if available can take over the chat to assist if they are not tied up with another client at that time. If they are unavailable, we encourage each customer to give the chat attendant their contact information and a member of our staff will be in contact as soon as the business allows for them to do so. Our Finance Department is working closely with our banks to ensure that we are taking full advantage of the lowered interest rates issued by the Federal Reserve. Our Finance Department has negotiated terms with one or more of our banks to offer clients with approved credit the option to delay their first payment for 90 days. We appreciate your business and loyalty to Gilbert & Baugh Ford. We are committed to implementing recommendations from the health authorities to give you peace of mind as you visit us now and in the future. The health and safety of our guests and employees will always be our most important consideration, especially in these challenging circumstances. We will continue to monitor this and all public health situations and abide to the recommendations of authorities. We are committed to work swiftly to change processes as needed to best ensure both our client’s and employee’s safety. Best Regards, Gilbert & Baugh Ford

Gilbert & Baugh Ford receives 2020 CarGurus Top Rated Dealer Award for Excellence in Customer Experience Albertville, AL – March 4, 2020 – Gilbert & Baugh Ford today announced that it has received the honor of being named a 2020 CarGurus Top Rated Dealer. The CarGurus Top Rated Dealer awards are given to car dealerships that have received the highest average review ratings from shoppers who have submitted dealership reviews on the CarGurus platform. CarGurus uses verified dealership ratings along with other factors like pricing analytics to help shoppers search for a great deal on a vehicle.   “We are thrilled to recognize Gilbert & Baugh Ford as a 2020 Top Rated Dealer,” Ashley Karr, Vice President of B2B Marketing at CarGurus. “Customer reviews are at the core of CarGurus’ transparent shopping experience, and is a part of why shoppers have come to trust us. The Top Rated Dealer program gives dealerships like Gilbert & Baugh Ford the opportunity to showcase their customer service excellence, and we applaud their high standards.”   “Gilbert & Baugh Ford believes that providing excellent customer service is central to our business, and we are honored to be named a CarGurus Top Rated Dealer in 2020,” said Randy Baugh - Owner. We look forward to maintaining and developing trusted relationships with both our current and future customers, and we will strive to provide this same level of excellence in the years to come.”   CarGurus invites shoppers to review and rate dealerships with whom they have interacted during their car shopping experience on the CarGurus platform. Dealer ratings and reviews are visible to the public on the site, and they are also factored in the algorithm that CarGurus uses to rank search results for shoppers. About CarGurus Founded in 2006, CarGurus (Nasdaq: CARG) is a global, online automotive marketplace connecting buyers and sellers of new and used cars. The Company uses proprietary technology, search algorithms and data analytics to bring trust and transparency to the automotive search experience and help users find great deals from top-rated dealers. CarGurus is the most visited automotive shopping site in the U.S. (source: Comscore Media Metrix® Multi-Platform, Automotive – Information/Resources, Total Audience, Q4 2019, U.S. (Competitive set includes: CarGurus.com, Autotrader.com, Cars.com, TrueCar.com)).  In addition to the United States, CarGurus operates online marketplaces in Canada, the United Kingdom, Germany, Italy, and Spain. To learn more about CarGurus, visit www.cargurus.com.   © 2020 CarGurus, Inc., All Rights Reserved.   CarGurus® is a registered trademark of CarGurus, Inc.  All product names, trademarks and registered trademarks are property of their respective owners.   Contacts: PR@CarGurus.com

TECHNOLOGICAL PERILS ADVANCED TECHNOLOGY PROTECTION Today’s modern vehicle technology is very advanced and innovative, with some systems being able to see other vehicles, objects or children in the way; anticipate collisions; and automatically apply the brakes or take corrective steering actions, if needed. These high-tech systems rely on a number of sensors, cameras, lasers and radar to gather data and monitor what’s going on around the vehicle, as well as the road itself. This data is processed by computers, which then prompt action either from the vehicle or the driver. As savvy as the technology is, though, it’s not immune from failing, just like all electronics. That’s why you often see extended protection plans for phones and computers. If repairing this kind of special technology can be rather costly for a tablet or laptop, imagine how much it would cost on a vehicle! Without some sort of protection, it could cost you as much—if not more—as an engine or other major repair. How does that fit into your normal monthly budget? Chances are, it doesn’t. Fortunately, RTDA has you covered. Our Advanced Technology Protection can cover the cost of parts and labor for repair and replacement when a system has a failure. Protect yourself and your vehicle by planning for this failure due to a covered breakdown ahead of time and building it into your monthly car payment. In addition to mechanical breakdown protection, the plan provides 24-hour roadside assistance, covering: towing, battery service, flat- tire change, lockout service, as well as gas delivery. It also includes substitute transportation reimbursement. Additionally, trip interruption protection is provided for when you are more than 100 miles from home and your vehicle is inoperable due to a covered breakdown. Advanced Technology Protection: keeping your high- tech components running, so you can focus on the road ahead. For more information about RTDA’s Advanced Technology Protection, speak with your dealer representative today. COVERAGE INCLUDES THE FOLLOWING OEM (ORIGINAL EQUIPMENT MANUFACTURER) INSTALLED COMPONENTS: DVD PLAYERS AUDIO SYSTEM, INCLUDING RADIO/CD PLAYERS AND AMPLIFIERS VIDEO AND GAMING SYSTEM NAVIGATION SYSTEM FORWARD, BACKUP, AND 360-DEGREE CAMERA SYSTEM PARKING ASSIST SYSTEM TOUCH/DISPLAY SCREENS BLUETOOTH COMPONENTS LANE DEPARTURE WARNING SYSTEM BLIND SPOT DETECTION SYSTEM WIFI DATA CONNECTIONS USB PORTS ACCESSORY POWER POINT CONNECTIONS HOMELINK SYSTEM Certain conditions and components are excluded such as, inadequate maintenance of the vehicle, pre-existing conditions, corrosion and parts designed for limited life such as bulbs, filters and brake pads. The OBLIGOR under this AGREEMENT is: United Service Protection Corporation, P.O. Box 21647, St. Petersburg, FL 33742, 1-800-283-0785. In Florida the OBLIGOR is United Service Protection Incorporated, P.O. Box 21647, St. Petersburg, FL 33742, FL License # 60016. In Oklahoma the OBLIGOR is Assurant Service Protection Inc., License Number 862541, P.O. Box 21647, St. Petersburg, FL 33742, 1-800-685-3034. This brochure provides a general overview of the product. Please refer to the actual contract provisions for additional information including details of benefits, eligibility, specific exclusions, terms, conditions, and limitations. Coverages may differ in certain states and coverage may not be available in all states. Brochure: RTDA-EV-Advanced-Tech-Coverages